ComAround
Knowledge Centered Service (KCS) is a clever way to share and reuse your employees' knowledge. ComAround Knowledge ™ is an independent KCS-verified solution that synchronizes, supports, and navigates your organizations digital information, to meet your long-term of relevant and accurate knowlegde. With ComAround Knowledge you get:
- Intuitive and documented self-service interface that works.
- Prepopulated knowledge articles cover 30% to 50% of the customers' knowledge need from day one.
- Knowledge articles are automatically translated into any language, which reduces publishing time and translation expenses.
- Screen Video recorder improves the understanding of knowledge articles, both visually and vocally.
- The Dashboard comes with live statistics and searchable history, as well as automatic alarms to identify any knowledge gaps.
Problem-free user experience
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The ComAround Knowledge™ integration mApp for Cherwell Service Management® enables you to close cases faster by capturing, structuring, and sharing knowledge.
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The integration provides a seamless user experience throughout the support workflow
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Knowledge articles accessible via Cherwell Service Management.
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The integration mApp supports all eight KCS principles.
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Both solutions can be hosted in Microsoft Azure.
Ready to try ComAround's solution?