ComAround

Knowledge Centered Service (KCS) is a clever way to share and reuse your employees' knowledge. ComAround Knowledge ™ is an independent KCS-verified solution that synchronizes, supports, and navigates your organizations digital information, to meet your long-term of relevant and accurate knowlegde. With ComAround Knowledge you get: 

• Intuitive and documented self-service interface that works.
• Prepopulated knowledge articles cover 30% to 50% of the customers' knowledge need from day one.
• Knowledge articles are automatically translated into any language, which reduces publishing time and translation expenses. 
• Screen Video recorder improves the understanding of knowledge articles, both visually and vocally.
• The Dashboard comes with live statistics and searchable history, as well as automatic alarms to identify any knowledge gaps. 

Problem-free user experience

• The ComAround Knowledge™ integration mApp for Cherwell Service Management® enables you to close cases faster by capturing, structuring, and sharing knowledge. 

• The integration provides a seamless user experience throughout the support workflow 

• Knowledge articles accessible via Cherwell Service Management.

• The integration mApp supports all eight KCS principles.

• Both solutions can be hosted in Microsoft Azure.

Ready to try ComAround's solution?