Knowledge Centered Service (KCS) is a clever way to share and reuse your employees' knowledge. ComAround Knowledge ™ is an independent KCS-verified solution that synchronizes, supports, and navigates your organizations digital information, to meet your long-term of relevant and accurate knowlegde. With ComAround Knowledge you get:
- Intuitive and documented self-service interface that works.
- Prepopulated knowledge articles cover 30% to 50% of the customers' knowledge need from day one.
- Knowledge articles are automatically translated into any language, which reduces publishing time and translation expenses.
- Screen Video recorder improves the understanding of knowledge articles, both visually and vocally.
- The Dashboard comes with live statistics and searchable history, as well as automatic alarms to identify any knowledge gaps.
Problem-free user experience
The ComAround Knowledge™ integration mApp for Cherwell Service Management® enables you to close cases faster by capturing, structuring, and sharing knowledge.
The integration provides a seamless user experience throughout the support workflow
Knowledge articles accessible via Cherwell Service Management.
The integration mApp supports all eight KCS principles.
Both solutions can be hosted in Microsoft Azure.
Read more about ComAround here.