If you are in the market for the leading option for remote access via your Cherwell solution, BeyondTrust is the right solution.
With BeyondTrust remote Support, you can see your customer’s screen and fully interact with the remote desktop. BeyondTrust offers features like remote control & screen sharing, unattended access, annotations, file sharing, and remote mobile devices camera sharing. With this solution, you can support your end users and their devices as if you were there.
Read more about BeyondTrust here.